Confirmation yet again that it is a mad , mad , mad world and that service to the customer is a glib PR slogan with which the public is bombarded , is the fact that a Brisbane woman has received a letter from Australia Post demanding urgent action over her letterbox which has been in situ for 43 years . It seems a modern postman finds it difficult to access -despite the fact that an army of mailmen had no problems with it for nearly half a century . The letter from Australia Post came complete with an A4 sized colour photograph of the letterbox and surrounds . It went on to suggest the woman might like to protect her mail by taking out a private mail box . Is this a concerted campaign to do away with home deliveries ? The householder , as you can imagine , is scornful of the request and expressed her feelings over the phone, which resulted in a further letter from Australia Post thanking her for taking part in a survey . What survey ?