A mature aged woman went to Telstra in Townsville to get a basic mobile to ring children in various parts of the nation . She is given a number which turns out to have once belonged to a man , whose Christian name starts with C , who seems to have done a moonlight flit from his residence and has disappeared because all kinds of people are ringing up asking for him . One caller said he is three months behind in his rent . Surprisingly, a woman, claiming to be his mother- in-law , wants to know where he is . Wonder why? The calls keep coming , so why is he wanted by so many people , and where is he ?
At the ferry terminal on Magnetic Island this blogger encountered a woman spitting chips about Telstra's lousy service as she and husband had moved into a new residence and had not been hooked up , as promised . Many terse conversations had taken place , promises not kept by Telstra .
At Horseshoe Bay on the island residents are annoyed by the inadequate service , one quoted as saying he is fed up with Telstra bullshit as its system is near its limit . If your carrier is Optus , who report customer problems to Telstra , it has also been found lacking-"near useless".
In one recent episode Optus informed a customer the problem was fixed and would resume by a guaranteed date. This date was regularly changed as Telstra failed to fix . The furious customer tracked down a Telstra technician in Horseshoe Bay and was advised Optus had not passed on any work order, nor alerted him to the specific problem in the area . As a result , a report was lodged with the Ombudsman and a strong complaint made to Optus .
A Telstra technician arrived from Townsville and fixed up the problem .
There is a long running history of slow computer speeds, phone outages and even poor television reception on parts of the island which needs real action.
