ATTENTION GAIL KELLY: The Westpac branch at Casuarina gives the impression of a Third World country. On the footpath outside the door there are large old stains which look as if made by puke , blood or excreta . Enter the branch , often too small to handle the number of customers who have to queue for service, and you spot a worn , large curved reception desk which seems to carry a message in large letters that the bank has ways to help you. Only trouble is that the sign is damaged , some letters missing . Nearby are seats on which the black plastic covering is peeling , missing in chunks, revealing almost corroded frames.
The desk at which customers fill out paperwork has a cardboard sign , part of which is missing and biro has been scribbled on it. How a bank which just made $3billion profit in the first half of the year allows this Bank of Nigeria- like shambles to exist in Darwin requires an explanation and some very prompt remedial action. Have the staff ,especially the head of the branch, displayed in Amazonian proportion on the front wall , said anything about this to head office? It would surely not break the bank to whip out and buy some decent chairs to replace the leprous ones and hire somebody to erase those off-putting stains at the front door.
